By using our website and services, you consent to our privacy policy and agree to its terms. This policy applies to all information collected through our website and/or any related services, sales, marketing or events.
Table of Contents
1 What Information We Collect
When you use Achi through WhatsApp, we may collect the following information:
Personal Information
- Your full name, BVN, and phone number (from WhatsApp)
- Profile photo (if publicly available via WhatsApp)
Transaction & Usage Data
- Images of bills, receipts, or financial documents you send
- Voice notes and messages you share
- Details of transactions (e.g., amount, recipient, purpose)
- Time, date, and frequency of interactions
2 How We Use Your Information
We use your information to:
- Understand and process your financial requests
- Provide insights into your spending habits
- Enhance user experience with personalized responses
- Improve our AI's understanding of voice, image, and text inputs
- Ensure security, fraud prevention, and troubleshooting
- Comply with legal obligations
We do not sell or rent your personal data to third parties.
3 Voice & Image Processing
When you send voice notes or images, our system temporarily processes them using machine learning tools to extract relevant financial information (e.g., due amount, account number).
These inputs may be used to train and improve our AI, but personal identifiers are anonymized or removed where possible.
Voice and image data is processed securely and is not shared with unauthorized parties.
4 Data Storage & Security
We use secure servers and encryption to protect your data. Access to user information is strictly controlled and only available to authorized personnel for support or system improvement.
We store your data only as long as necessary to provide services, comply with laws, or improve system performance.
You may request data deletion at any time.
5 Third-Party Services
Achi may integrate with third-party services (e.g., payment processors, analytics platforms). We ensure these services comply with standard data protection practices.
We do not share your data with them unless required for service delivery or compliance.
6 Your Rights
You have the following rights regarding your personal data:
Access
Request access to the data we hold about you
Correct
Correct or update your personal information
Delete
Request deletion of your data
Withdraw
Withdraw consent (may limit your use of Achi)
To make any of these requests, simply email us at [email protected].
7 Children's Privacy
Achi is not intended for use by individuals under 18. We do not knowingly collect data from minors.
If we become aware of such use, we will delete the data immediately.
8 Policy Updates
We may update this policy from time to time. If we make significant changes, we'll notify you through WhatsApp or via our website.
Continued use of Achi after policy updates constitutes acceptance of the revised terms.
9 Contact Us
If you have any questions or concerns about this Privacy Policy, you can reach us at: